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    Privacy policy

    Privacy Notice
    Biggar Adventure is committed to safeguarding the privacy and maintaining the trust of those who use our services.  The information below details what we collect, why and how we store and use your personal data. If you have any queries regarding our privacy policy please contact us at  . We will review and update this policy from time to time, notifying you of any significant changes.

    Information You Provide To Us

    When using our services, you provide us with personal information including your name, email address, telephone number as well as any other personal information that is required to be disclosed in connection with the delivery of that service.

    Please note that sometimes we will require you to provide additional personal information, and sometimes sensitive personal information. For example, when signing up to our activities, we will require medical information and emergency contact details. When we do this, we will provide further information as to why we are collecting this and how we will use it. This will be found on our Consent Forms.

    How and Why Will We Use Your Information

    We use the information that we collect from you to provide, operate and maintain our services to you, and to manage your use of these services. In addition to this we may use the information for a range of reasons including:

    For the purposes made clear to you at the time you submit your information

    To respond to your queries and to provide information to you that you request relating to our

        services, opportunities or events

    To send you survey and feedback requests to help improve our services

    To analyse customers use of our website and obtain website analytics as part of our efforts to

        keep our website safe and secure

    To provide information to you relating to other services, opportunities or events that may be of

        interest to you. Such additional information will only be provided where you have consented to

        receive such information and you can opt out of this at anytime

    For any other purposes about which we notify customers and users

    Protecting Your Personal Information

    We take appropriate steps to ensuring your personal information is kept safe and secure. We will never sell or share your data to third party organisations for their own benefit. We only share with trusted third parties in order to fulfil our contractual obligations and provide you with the service you have requested.

    Under certain circumstances we may be required to disclose your Personal Information in response to valid requests by public authorities such as the Police or security services. This may be a contractual or legal obligation to share data with law enforcement.

    How long do we keep your information

    We will only hold your personal information for as long as is reasonably necessary for the purposes set out in this Privacy Notice and to fulfil our legal obligations. The retention periods may vary depending on the purpose and activity.

    We are legally required to retain consent forms for 5 years for and adult and for a child, until they are 23. These forms are stored in a safe and secure manner.

    Accessing Your Data

    You are entitled to access, amend or delete information we hold about you at any time. To do so email us.

    Contacting the Regulator

    If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). You can contact them by calling 0303 123 1113. Or go online to www.ico.org.uk/concerns